Compliance is a design input, not a review at the end.
This is not a service page. It is the page a compliance-minded buyer checks before they let anyone near a meeting — so it says what we actually do, and stops where our certifications stop.
Four practical areas
Each one is a thing we do differently because of the sector, not a policy statement about caring.
Material review and MLR
Designed to survive review, not to be rescued by it
- Content structured for review from the first draft, with claims, references and approval states tracked
- Version control, so the version a participant saw is the version that was approved
- Review cycles built into the production schedule rather than discovered at the end of it
- One controlled environment per audience, so promotional and non-promotional material never share a door
HCP engagement and transparency
Records your reporting can actually use
- Participation and attendance captured at the point it happens, per session and per participant
- Consent recorded against the text that was presented, with a timestamp
- Transfer-of-value inputs exportable for EFPIA and Sunshine Act reporting
- Advisory board insight separated from any commercial use, by design and by access control
Data handling, residency and retention
Certified before a participant is invited in
- ISO/IEC 27001 certified information security management
- UKAS-accredited certification and IAF multilateral recognition
- GDPR-compliant by design, with access control per audience
- Defined retention and deletion, agreed at set-up rather than negotiated later
- EcoVadis Gold sustainability rating
Accessibility and inclusive design
So participation does not depend on ideal conditions
- Sessions designed to work on a poor connection and a small screen, not only in a boardroom
- Materials that survive translation and local adaptation without being rebuilt
- Captions, transcripts and on-demand access as standard, not as an accommodation
- Facilitation designed so the quietest person in the room still contributes
What we do not do
The honest half of this page.
A compliance page that only lists strengths is a compliance page nobody believes. These are the limits, stated plainly, so nobody discovers them halfway through a project.
We do not sign off your material
MLR is yours. We design content that is straightforward to review and we work to your process — we do not replace your medical, legal or regulatory review, and no certification we hold is a substitute for it.
We do not own the build
No stage or exhibition build, no AV kit inventory, no delegate logistics operation. We design the experience and the capability around it and produce the media, and we work alongside the production and logistics partners who put the room together — often ones you have already appointed.
We do not make regulatory or medical claims
Scientific content is authored and owned by your medical team. We shape how it is experienced, sequenced and understood; we do not write the science.
How we fit
We work well with the people already on your roster.
Production partners, MedComms agencies, congress organizers and your own internal teams. We design to what you already have in place rather than around it — and because we do not own the build, a partner already on your roster is a reason to work with us rather than a scope we have to win off them.
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For medical affairs, medical education and congress teams
Direct with pharma
Work with us directly to design and deliver scientific engagement end to end, on your brand and inside your compliance framework.
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For MedComms and healthcare communications agencies
Behind your agency
Bring SmartLab in white-labeled or co-branded, as the platform and design engine that lets you deliver bigger, more connected scientific experiences for your clients.
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For teams with a build partner already appointed
Alongside your production partner
We design the experience and the capability around it and hand a production partner a brief they can build to, rather than competing with them for the same scope.
Before procurement asks
Ask us for the pack.
Security, insurance, certifications and ways of working in one document. It removes about three emails from every deal, and you do not have to talk to us to get it.
Request the procurement pack