A global beverage company needed to run a high-impact strategy engagement for its leaders, guest speakers and subject-matter experts — with roughly a quarter of the room joining remotely. The brief was not simply to stream the event. It was to make the remote experience as valuable as the one in the room, so that a leader on a laptop in another timezone contributed as fully as a leader sitting three meters from the stage.

Solution

We designed a three-day hybrid experience built around a single digital layer rather than a stack of separate tools. Pre-work opened the conversation before anyone travelled. During the event, 120 participants in the room worked through SmartLab on their own mobile devices while 40 remote participants joined on laptops and tablets through the same interface — the same polls, the same ideation boards, the same content.

Fifteen speakers presented on stage and fifteen more were broadcast into the room, with live Q&A, polling and content sharing running throughout. Because in-room and remote contributions landed in the same place, facilitators could read the whole room at once instead of managing two audiences.

Impact

The engagement ran as one event rather than two: one platform, one live stream, one set of outputs. Thirty guest speakers and subject-matter experts contributed across the three days, and remote participants generated input alongside those in the room rather than watching from the outside.

At a glance

• 3-day hybrid event
• 160 onsite and online participants
• 120 participants in the room using mobile devices
• 40 remote participants joining via laptops and tablets
• 30 guest speakers and subject-matter experts
• 15 speakers on stage
• 15 remote speakers broadcast into the room
• One platform, one live stream, one seamless experience

A global organization was implementing Salesforce across its business. The technology was not the hard part. The challenge was making sure the change was understood, adopted and embedded — spanning requirements definition, solution piloting, training for sales teams, and engagement with everyone else whose work the platform would touch.

Solution

Working in partnership with the systems integrator, we covered the full change and enablement journey rather than the training slice of it. That meant sitting inside requirements definition so the enablement reflected what was actually being built, running pilot activities to test both the solution and the way it was being explained, delivering training for sales teams, and running a broader engagement program for the wider organization.

SmartLab provided a single environment for the whole journey: resources, learning content, communications and implementation updates in one place, with the delivery team able to manage engagement across different audiences and phases from the same platform.

Impact

The rollout was supported end to end rather than in handoffs between the integrator, the training function and internal communications. Sales teams were trained against the solution as built, and the wider organization was engaged through the same channel that carried the implementation updates — so what people were told and what they were asked to do stayed aligned throughout.

A global humanitarian organization needed to develop critical skills courses for a diverse international audience, many of them working in emergency areas. The audience had less time and less bandwidth than any corporate learner, and content written for a head office would not survive contact with the field. Whatever we built had to be practical, culturally relevant, and short enough to complete between operational demands.

Solution

We co-created the program with the organization, representatives of the audience itself, subject-matter experts and instructional designers — the audience representatives mattered most, because they were the check on whether an exercise was realistic in the environments people were actually working in.

The result was a four-week blended course combining virtual and face-to-face components. Each week paired a virtual classroom session with self-learning modules, individual exercises and peer or group activities, all in bite-size, practical content. SmartLab carried the learner journey across the weeks, so a participant returning after three days in the field could see exactly where they were.

Impact

The course reached a global, field-based audience without assuming stable connectivity, uninterrupted time or a shared cultural starting point — and delivered practical skills in a format that fitted around emergency work rather than competing with it.

At a glance

• 4-week blended course
• 4 weekly virtual classroom sessions
• Virtual and face-to-face components
• Designed for a global field-based audience
• Bite-size, practical learning content
• Self-learning modules, individual exercises and group activities
• Co-created with the client, audience representatives and subject-matter experts

A global organization was rolling out SAP SuccessFactors as part of a wider HR transformation. The system was the visible part; the real problem was that people needed to understand new ways of working, work out what their own role now was, and adopt a new operating model — across the whole enterprise, at the same time.

Solution

We built an engagement and enablement program rather than a communications campaign. Communication, role enablement and new ways of working were designed as one thing, with solution-focused activities that let people work through what the change meant for their own job rather than reading about it.

SmartLab was the central platform for the whole journey: a single place to access content, take part in activities, contribute feedback and see how the new operating model applied to a specific role. Because feedback came back through the same channel that carried the content, the program could respond to what people were actually struggling with.

Impact

Adoption of the new operating model and HR system was accelerated across the enterprise, and the approach was subsequently adopted internally as a best-practice model for change programs.

As one participant put it: “This is pretty amazing to have such a tool to support the transformation.”

A global organization needed to upskill 8,000 HR associates to deliver the pillars of its HR strategy and engage directly with leaders. The content was strategy and compliance material. The rollout ran for six months. Nothing about that combination naturally holds attention, and the risk was a well-built site that nobody returned to after week two.

Solution

We built an interactive engagement and learning site and released content into it in sequence rather than all at once, pacing the release against the strategy pillars. Teaser trailers went out ahead of each release. Interactive learning videos carried the substance. Around them sat online games, physical role-playing games and competitive team-based gameplay tied to whichever pillar was live.

The competitive element was deliberate: it gave associates a reason to come back that had nothing to do with compliance, and gave teams a reason to talk to each other about the material between releases.

Impact

Across the six-month campaign, the five online games were the most interacted-with elements on the entire site — ahead of the videos and the reference content. More than 20 videos were released alongside them, and the periodic release schedule sustained engagement across 8,000 associates for the full duration rather than front-loading it into the launch week.

At a glance

• 8,000+ target audience
• 5 online games — the most interacted-with elements on the site
• 20+ videos released across the site
• 6 months of periodic content releases
• Interactive engagement and learning site
• Physical and online role-playing games
• Competitive team-based gameplay

A financial services think tank needed to bring senior participants and remote subject-matter experts into the same future-focused strategy discussion — and leave with prioritized actions rather than a good conversation. The constraint was time: two days to move from open-ended expert input to decisions the organization could act on.

Solution

We designed a two-day hybrid format that made the path from insight to decision explicit. A pre-event survey and pre-work established where participants already stood. On the day, forty participants worked in the room on iPads against a single plenary screen, while five remote subject-matter experts joined by video and live stream to inject specialist input at the points where it mattered.

Breakout groups captured their thinking directly into SmartLab and reported back into plenary, where the room polled and prioritized in real time. Talks were driven by the live data rather than a fixed running order, so the agenda followed where the room actually was. The final session mapped the prioritized material into actions and recommendations with named owners.

Impact

The forum closed with a prioritized set of actions and recommendations rather than a summary document. Because every contribution — pre-work, breakout output, plenary vote — was captured in one place, the facilitators had a live view of where the room stood at each stage, and the output was complete when participants left rather than weeks later.

At a glance

• 2-day hybrid event
• 40 participants in the room
• 40 iPads and 1 plenary screen
• 5 remote subject-matter experts
• 2 facilitators
• Pre-work and pre-event survey
• Plenary polling and prioritization
• Breakout groups with structured report-out

A global organization wanted an executive development program for its female leaders that was practical rather than ceremonial — one that strengthened pragmatic leadership, built genuine innovation capability, and sent participants away with ideas they could apply rather than a certificate.

Solution

We designed a 12-month blended development journey. Participants ran action research initiatives on innovation and digital transformation trends, working on real business challenges from their own parts of the organization rather than case studies. Practical leadership toolkits ran alongside, giving them something to use between sessions.

At the center of the year sat a three-day immersive innovation workshop where the research came together and ideas were pressure-tested. SmartLab connected the whole journey — live events, learning content, action research and collaboration in one environment — so participants could keep refining their thinking after the workshop rather than losing momentum when they went back to their day jobs.

Impact

Participants left with tested ideas rather than notes. Because the action research was drawn from live business challenges, the work produced during the program had somewhere to go, and the most promising ideas were given ongoing support after the 12 months ended.

At a glance

• 12-month blended development program
• 3-day immersive innovation workshop
• Designed exclusively for female leaders
• Action research on innovation and digital transformation
• Real-world business challenges from participants’ own functions
• Practical leadership toolkits
• Ongoing support for the most promising ideas

A global organization needed to move 200 senior leaders through an immersive development experience without diluting it into a single mass event or fragmenting it into 11 unrelated ones. Each cohort needed to feel like its own experience; the program needed to stay consistent enough to say something coherent about leadership across the enterprise.

Solution

We designed a blended engagement journey delivered across 11 cohorts, hosted on SmartLab. Each participant began with onboarding and a 360 assessment, followed by a one-to-one feedback debrief. The cohort then came together for an on-site immersion event and team debriefs, and continued afterwards through peer coaching sessions, one-to-one coaching, self-learning and masterclasses.

The platform gave each cohort a dedicated space while holding the program structure constant underneath. Between live moments, participants accessed content, followed their own journey and shared takeaways with their cohort — which is where most of the reinforcement happened, rather than in the room.

Impact

Two hundred senior participants completed the Enterprise Leadership Experience across 11 cohorts. Running the program through a single platform kept it scalable and repeatable while preserving the intimacy of cohort-based work, and strengthened participants’ ownership of the leadership commitments they made.

At a glance

• 200 participants
• 11 cohorts
• 360 assessment and 1:1 feedback debriefs
• 1 on-site immersion event per cohort
• Peer coaching and one-to-one coaching
• Self-learning modules and masterclasses
• One platform holding the journey together between live moments

A global organization needed to support leaders newly promoted into role and working across different locations. They had the title but not yet the clarity: what the responsibilities now were, who they needed to collaborate with, and how to work practically inside an operating model that was itself new.

Solution

We built a gamified leadership and role-enablement experience that treated the role itself as the curriculum. Leadership topics were delivered through interactive classrooms and e-learning, then applied immediately through practical assignments, pod work and use cases drawn from the participants’ own situations.

A virtual workshop series brought multi-disciplinary groups together to work through collaboration needs across role types. Expert coaching and one-to-one sessions ran alongside, with collaborative discussion spaces, media content and toolkits available throughout on a single platform.

Impact

The program has been repeated through multiple cohorts across several years — the clearest signal available that it works, since a leadership program that does not land is not commissioned twice. Leaders came out of it able to describe their own mandate and accountabilities, and to name the people they needed to work with to deliver them.

Create end-to-end virtual event series to align organization and bring the strategic direction to life.

Solution

The created a bespoke branded series of virtual events that incorporated broadcasts, plenary sessions, breakout sessions and collaboration apps to allow participants to engage with one another and share their ideas and insights. We provided end-to-end event production services, including the design and implementation of custom media assets and the management of all technical aspects of the events.

Impact

Overall, our virtual event series was a resounding success, helping the client to align and motivate their workforce and achieve their goals.

Align and engage 150 leaders in a major financial services organization in a shared vision and the roadmap for achieving it.

Solution

During the course of multi-day virtually delivered events, we collaborated with the organization’s leaders to align on each department’s current initiatives and use process modeling design and re-engineering to create a vision for the future.

The virtual event series, was followed by a face-to-face immersive event to bring leaders together and commit to delivering the strategy and vision. During the event, participants used SmartLab Event’s decision-making and collaboration apps to document their work and build a roadmap for the future. Leaders went back to their countries and teams with a clear vision and a roadmap for achieving it. To support the transformation, follow up and strategy cascade events were designed and delivered locally for co-located teams and virtually for geographically dispersed teams.

Impact

The virtual event series significantly boosted collaboration and innovation. Participants engaged in dynamic discussions, resulting in actionable insights and strategies that enhanced organizational performance. The interactive format fostered stronger connections among leaders, leading to improved alignment on company goals. Feedback highlighted increased confidence in navigating market challenges and a renewed commitment to driving growth. Overall, the series was pivotal in empowering leadership with the knowledge and networks needed for sustained success.

A leading financial services company sought todevelop a value proposition that would secure the competitive tender of a multi-million annual contract with an oil and gas super-major.

Solution

We facilitated a two-day design event aimed at crafting a vision and delivery approach for the “audit of the future.” Our comprehensive role encompassed end-to-end event design, production and facilitation, employing design thinking and storytelling methodologies to support idea generation and bid visual documentation.

Impact

The successful bid response resulted in the client securing a lucrative five-year contract exceeding $50 million annually, solidifying their position as auditors for other oil and gas super-majors.

At a glance

• 2-day design event
• $50m+ annual contract secured
• 5-year contract term
• End-to-end event design, production and facilitation
• Design thinking and storytelling methodologies
• Bid visual documentation produced in the room

Design and deliver a capability audit to determine strengths and areas for development in applied innovation techniques in support of an organization’s strategic growth program.

Solution

We worked with top-tier stakeholders across Asian territories to assess the company’s innovation capabilities through a combination of online tools and physical events. These initiatives focused on upskilling and challenging business practices to incorporate innovation principles. Supported by online information toolsets and frameworks, this approach allowed for annual innovation assessments.

Impact

As a result of the audit, the client has been able to measure and demonstrate tangible business growth and the adoption of new practices driven by an innovation-led culture.

Discover and identify new business opportunities for a global retail bank in response to market challenges. The client sought to develop a product or service that could be monetized.

Solution

To support the company, we designed and launched an Innovation Summer Project utilizing the principles of open innovation. We engaged post-graduate students from top universities, dividing them into five teams to develop and test groundbreaking ideas over an eight-week period. These teams were guided by experienced mentors and open innovation experts, ensuring robust support and expert insights throughout the project.

Impact

The Innovation Summer Project led to the creation of a new product, contributing to the bank’s strategic growth and positioning them as a leader in innovative solutions.

Virtually host a leading global think tank in science and technology, uniting thought leaders, experts, policymakers and investors from around the world.

Solution

Using SmartLab Events, we hosted and facilitated an immersive bi-annual think tank event. Using a structured process and state-of-the-art tools for ideation and problem-solving, we accelerated decision-making and synthesized outcomes into a clear roadmap for the future.

Participants utilized the digital event platform to document innovative approaches to various topics, pinpoint high-impact areas and develop improvement scenarios. They also outlined actionable strategies and opportunities for business leaders, policymakers, investors and individuals. The generated ideas were then assessed, prioritized and implemented within the region.

Impact

Our approach was praised as a success, significantly accelerating decision-making and providing a clear, actionable roadmap for the future. This process enabled participants to document and implement high-impact ideas and strategies, driving innovation and progress across the region.

Support the launch of a new operating model by engaging 510 globally situated HR employees in living their new roles, identifying collaboration needs and developing solutions across the different role types.

Solution

To build the skills needed to deliver the new Operating Model, we delivered a gamified learning tool for all HR employees and facilitated virtual workshops with -

• Gamified Role Enablement Tool to provide knowledge and insights about all roles and building blocks.
• Practical exercises and use cases to overcome implementation barriers, apply learning and understanding of content learnt during the sessions.
• Virtual Workshop Series to bring multi disciplinary teams together to inform them about their role, mandate and accountabilities.
• Ongoing Collaborative discussions for ways of working, required capabilities and barriers that might be faced when executing the new operating model.
• Engaging Media to bring the new operating model to life.
• Blended Learning and toolkits.

Impact

The solution has gained enormous traction and momentum, which has led to the accelerated implementation of the strategy and superb people engagement metrics.

At a glance

• 510 globally situated HR employees engaged
• 1 gamified role enablement tool covering every role and building block
• Virtual workshop series across multi-disciplinary teams
• Practical exercises and use cases
• Blended learning and toolkits
• Ongoing collaborative discussions on ways of working

An international pharmaceutical company needed to onboard new associates in a way that was engaging, information-rich and easy to access — familiarizing people with a new working environment before they physically arrived.

Solution

Using our digital learning platform, SmartLab Learning, we immersed participants in the world of onboarding using photorealistic 360 environments built from photography of the organization’s real locations. New associates moved through levels, opened content through interactive hotspots, and followed personalized journeys specific to their role, level and location, so that a new hire in one country was not sent through an induction written for another.

Friendly animated avatars promoted connection and belonging, and the experience connected new joiners with each other, with mentors and with their line managers. Gamified progression kept people moving through it, while progress tracking and an easy-to-use administrator interface let the team see where each cohort had got to and make adjustments when necessary.

Impact

Our virtual onboarding journey was praised as a resounding success, helping to rapidly welcome new hires and give them the tools and knowledge they needed to succeed in their new place of work — at a scale, and with a consistency, that a location-by-location induction could not reach.

Support a global advisory organization in designing their 2020 vision and strategy.

Solution

We designed and facilitated a two-day immersive accelerated decision support event, making it fully tablet-enabled so participants could access assignments, content and documentation on their personal devices. This approach fostered significant discourse and buy-in among the senior participants. Over the two days, they learned from each other, challenged ideas, identified imperatives for change and co-created a shared roadmap to implement the vision.

Impact

This program was praised for fostering strong engagement and collaboration among senior leaders, resulting in a shared roadmap for implementing the vision. It also ensured widespread buy-in and a clear, actionable plan for future initiatives.

Create a motivational experience to engage the global leadership team of a major beverage organization in their future vision and strategy for the finance function — and then carry that vision to a finance population of 3,000 without losing it in translation.

Solution

We designed an event for 180 leaders, created a global engagement campaign for 3,000 employees and used our digital change platform, SmartLab Transformation, to deliver a series of events and capability building programs.

The initial event brought 180 key stakeholders together to co-create the finance function of the future and develop a roadmap for implementing the necessary changes. Once the leaders finalized the roadmap, we created a global engagement campaign to align the wider organization. This campaign combined learning modules and multimedia to motivate employees to embrace the new vision for the finance function of the future and play their part in its success.

Impact

The entire finance organization was mobilized around the new vision within six weeks of the leadership event. Leaders went back to their countries and teams with a clear vision and a roadmap for achieving it, and follow-up and strategy cascade events were designed and delivered locally for co-located teams and virtually for geographically-dispersed teams to support the transformation.

At a glance

• 180 leaders engaged through the design event
• 3,000 employees reached by the global engagement campaign
• 6 weeks to mobilize the entire finance organization
• 1 vision defined for global finance
• Capability-building programs across the function
• Local and virtual strategy cascade events

Design and produce a series of virtual forums to keep attendees engaged through participation and activities.

Solution

Using our digital event platform, SmartLab Events, we designed a virtual environment for engaging the forum community before, during and beyond the event.

Pre-event activities, discussion boards and resource libraries immersed attendees in the world of the think tank. On the day of the event, we worked with a broadcast partner to host a live stream within the platform while attendees were encouraged to use SmartLab’s apps to submit questions and provide realtime feedback. After the forum, we used SmartLab to host event documentation–including AI summaries, visualizations, visual scribing and academic essays.

Impact

The virtual forum was praised as a success, with 90% retention over the course of the two-hour stream. The SmartLab community has continued to grow between forums.

At a glance

• 90% retention across the two-hour stream
• 2-hour live stream hosted within the platform
• Pre-event activities, discussion boards and resource libraries
• Live question submission and real-time feedback
• AI summaries, visualizations, visual scribing and academic essays
• Community continuing to grow between forums

Design the vision and destination blueprint for the future finance model within this finance organization and a strategic roadmap to achieve it.

Solution

We hosted an immersive three-day strategic design event to unite financial leaders and business partners from across a complex business group managing over 90 countries on three continents. The event aimed to create a powerful future vision and actionable strategy for the finance function, designed to deliver extraordinary results in collaboration with business units and other stakeholders.

During the event, participants crafted future visions, developed scenarios and tackled challenging design issues to build a robust finance model aligned with the business strategy. The outcome included a detailed roadmap and action plan, along with various communication tools to engage the wider organization in the new finance strategy.

Impact

The event fostered a unified vision and actionable strategy among financial leaders, resulting in a robust finance model that drove extraordinary business results. It also enhanced collaboration across the organization, ensuring widespread engagement with the new finance strategy.

Create a world-class, innovation-driven leadership program for applying design thinking to create new digital solutions.

Solution

We designed and delivered a series of immersive learning events hosted on SmartLab Learning, our learning experience platform.

These events promoted capability building, mindset shifts and engagement among the leadership team by leveraging the power of peer-to-peer collaboration. The leadership team were able to use pre-configured workflows to learn and practice innovation techniques. Learning was supported and reinforced by a curated resource library, giving participants instant access to the material they needed when they needed it.

Impact

The result was a leadership program that was subsequently praised for helping to build an innovation-focused leadership team and culture.

Create a dynamic face-to-face event experience to motivate 150 participants in the future vision and engage the leadership team with the new strategy.

Solution

We designed a dynamic physical event space tailored for both large plenary gatherings and intimate breakout sessions. Attendees collaborated in small groups, utilizing tablets to brainstorm ideas aligned with the company’s future vision. Using decision apps, teams submitted feedback in real-time, engaging in interactive discussions and prioritizing ideas based on feasibility and impact. Facilitators then projected online submissions onto a large screen in the plenary space, fostering lively conversations and creative energy around the future vision and strategy.

Impact

The event was praised for achieving its objective in obtaining enthusiastic buy-in from participants of the new future vision and strategy.

Communicate and engage a leading healthcare organization with the future vision for patient access.

Solution

Working with multiple stakeholders, we defined the key messages that needed to be communicated throughout the organization. Through an iterative process, we created a rich picture to visualize the new patient access strategy and the elements it included. Using gamification theory, we transformed this illustration into a fun and engaging card game, which was rolled out across the division. Enabling learning and deep understanding, participants had the space to analyze the new strategy and understand how it would impact the patients. The game also helped participants understand the elements that make for great patient outcomes.

Impact

This program was praised for effectively communicating the new patient access strategy across the organization. Participants gained insights into how the strategy impacts patients and identified key elements that contribute to positive patient outcomes.

Design an engaging experience for a global pharmaceutical organization to showcase TRD’s (Technical Research and Development) vital contributions to the business by illustrating the end-to-end drug development process.

Solution

We initiated the project with a design architecture session, informed by research, to engage the TRD management team in creating an interactive board game to educate the organization on the end-to-end drug development process.

Using their input, we developed prototypes and play-tested them with stakeholders. The final game replicated the drug development journey, with players drawing knowledge cards and collecting chips to progress through checkpoints. In addition to the physical board game, we created an online version for both collaborative and individual play.

Impact

The game debuted with 150 participants during a special “TRD Day,” and subsequently reached thousands more through its digital version. Gamifying the process made learning fun, engaging and creative.

At a glance

• 150 participants at the launch “TRD Day”
• 1 physical board game and 1 online version
• Thousands more reached through the digital version
• Design architecture session with the TRD management team
• Prototypes play-tested with stakeholders
• Knowledge cards and checkpoints replicating the drug development journey

Develop a virtual training solution for a leading pharmaceutical company to educate new associates in due diligence processes.

Solution

We developed a 60-minute e-learning course to equip associates with the essential knowledge for participating in the due diligence process. Covering topics like reporting, confidentiality and risk management, the course included interactive activities, gamification and videos. To enhance engagement, a fictional character, “Jill,” guided users through the training, addressing common challenges and questions.

Impact

Over 400 users completed the course, demonstrating high engagement and replay rates. The videos achieved an average watch-rate of over 80%. Additionally, user progress was monitored and tracked through the client’s learning platform, ensuring training compliance.

At a glance

• 60-minute e-learning course
• 400+ users completed the course
• 80% average video watch-rate
• 1 guide character, “Jill”, running through the training
• Interactive activities, gamification and video
• Progress tracked through the client’s learning platform

As part of a strategic shift towards digital in medicine, our client wanted to engage its entire workforce in the opportunities of digital through a compelling solution that enables a culture shift and learning on a large scale.

Solution

Ludic worked with the senior stakeholder team in the leading pharmaceutical organization to create a Digital Awareness Hub. We leveraged content, media and technology expertise including connections with communities of practices, toolkits and experts, personalized user journeys and learning experiences.

The Hub brought leadership stories, practical examples and a library of content videos into one place alongside an integrated communications campaign, so that an employee arriving from an email landed somewhere that could answer the next question rather than somewhere that repeated the first one.

Impact

The solution was rolled out within a four-month delivery timescale and created global impact on digital, with over 75% of the organization engaging with the Hub. It continues to receive widespread adoption across the organization as it evolves.

At a glance

• 4-month delivery timescale
• 200+ content videos
• 75% of the organization engaged with the Hub
• Integrated communications campaign
• Connections with communities of practice, toolkits and experts
• Personalized user journeys and learning experiences

A global pharmaceutical company needed to build the capability of 3,000 business partners working across HR, Finance, Procurement, IT, Legal and other functions. Classroom training could not move fast enough or reach far enough, and the cost per participant was climbing. The brief was to replicate — or improve on — the classroom experience in a fully virtual program that scaled.

Solution

We used our learning experience platform, SmartLab Learning, to host a six-month virtual learning experience running cohorts of 600 simultaneous learners. Structured modules provided the spine; around them sat shared resources, discussion, learning team sessions, virtual classrooms and ongoing one-to-one support courtesy of Ludic Faculty’s Extraordinary League of Coaches, alongside a series of masterclasses.

The element that did most of the work was the business partner challenge: practical problems drawn from the participants’ own functions, solved in learning teams and discussed openly. Gamified progression and community features kept 600 people moving through the same six months together rather than drifting apart at their own pace.

Impact

The program achieved a 98% completion rate across 3,000 targeted business partners. Key stakeholders praised it as instrumental in accelerating the organization’s time to value of the shared business service center from five years to three.

At a glance

• 3,000 business partners targeted across HR, Finance, Procurement, IT and Legal
• 600 simultaneous learners per cohort
• 6-month program
• 13,200 learning modules completed
• 3,800 shared resources, discussions and comments
• 2,400 hours of individual coaching
• 780 learning team sessions
• 200 virtual classrooms
• 600 business partner challenges solved
• 98% completion rate
• Time to value for the shared business service center cut from five years to three
• Learning Technologies Gold Winner — Best Blended Learning Program, Commercial Sector

Align an organization in their net zero commitments through promise management.

Solution

Using our promise management platform, SmartPromises, we designed a structured and engaging process for making and tracking commitments. Promise-based workflows allowed employees to make specific commitments related to the organization’s net zero goals, while the analytics and financial tracking features measured progress and impact and promoted transparency and accountability for all employees.

Impact

We delivered a program and method that promoted awareness among employees of how their individual contributions supported the organization’s wider goal. In turn, this created a culture of ownership, collaboration and continuous improvement that enabled the organization to make meaningful strides toward its net zero goals.

Engage global senior leadership teams across four continents in collectively defining how digital and data can be applied to their organization and influence the strategy.

Solution

We designed a series of strategic decision-making events to bring the leadership teams together to design their future. Beginning with pre-event action research and collaboration, we gathered insights and ideas from the leadership teams that informed how we designed the program.

Throughout a series of face-to-face, virtual and hybrid events, we used a variety of tools and methods, such as ideation exercises and collaborative activities, to engage participants and encourage them to think creatively about the role of digital and data in their business.

Finally, we developed a strategic vision synthesis to capture the insights and ideas generated and provide a clear roadmap for how digital and data could influence the strategy going forward.

Impact

Overall, our approach helped the leadership teams to collectively define how digital and data could be applied to their business and shape their strategy for the future.

Create a playful, impactful and motivational game experience for over 10,000 participants that raises awareness on the impact of individual commercial decisions on the wider organization’s success.

Solution

We created a binary decision game to present fictional business and project scenarios where each decision impacted the overall project and business outcomes. These decisions affected key success metrics such as client relationships, revenue, project morale and solution quality. Participants had to choose the best options for the organization’s overall success, advancing through levels to achieve the highest blended scores. All decisions were tracked, providing deep analytics into engagement and capability focus areas. A points system and leaderboard further encouraged competition among users.

Impact

The decision game was praised for significantly enhancing decision-making skills and strategic thinking within the organization, fostering a competitive yet collaborative environment that drove business success.

At a glance

• 10,000+ participants
• 4 success metrics tracked — client relationships, revenue, project morale, solution quality
• Every decision tracked for engagement and capability analytics
• Points system and leaderboard
• Fictional business and project scenarios

To address a gap in leadership development, our client sought to implement a new set of values and behaviors via a training program for 120,000 managers across 193 countries, covering five performance management areas within a 4-month rollout.

Solution

We used SmartLab, a digital experience platform, to design a series of scalable, repeatable workshops to encourage 120,000 participants to share and vote on ideas.

Once the workshops were complete, we analyzed the data that we had gathered to derive insights and shape strategic initiatives for rolling out the new values and behaviors across the organization. This included the development of learning materials, multimedia storytelling assets and game-based approaches to help employees understand and embrace the new values and behaviors.

Impact

Within three months of go-live, the program had over 8,000 active users and a penetration rate of over 75% globally. There were 9,995 total page views (7,568 unique users) in the portal where videos were presented. This became the most visited HR page for the organization.

As part of a major corporate strategy initiative, a global consultancy aimed to engage and secure buy-in from over 950 employees for its new operating model.

Solution

Collaborating with theater producers, set designers and graphic artists, we created an immersive learning fair to bring the future strategy and organizational objectives to life for over 950 participants.

Impact

This learning fair was praised for significantly enhancing workforce engagement and cohesion, fostering a strong sense of trust and teamwork. It also deepened employees’ understanding of the business goals and future strategy, driving collective commitment to organizational objectives.

Develop an immersive and engaging online experience that can be scaled to reach a large audience, while being customizable to each individual’s specific responsibilities and interests.

Solution

We created an immersive, state-of-the-art online learning game experience. We designed compelling learning material for the game that used storytelling methods that ensured the content was easy to understand and apply.

As the participants moved through each level, the gameplay and tasks became more intense and complex. Individuals and teams progressed in parallel, completing team challenges and individual activities each week.

Impact

The learning experience was praised for being highly engaging and achieving its objective of rapidly aligning teams across the organization in new ways of working.

Create a 90-minute ambassador-led interactive workshop for over 1,800 associates on how to adopt a strategic partner mindset.

Solution

Working closely with the client team, we developed a “workshop in a box” that could be repeatedly implemented in face-to-face settings. Leveraging our research, creative design services and event delivery expertise, we crafted comprehensive materials for ambassadors to deliver the workshop worldwide. These materials included workshop presentation slides with facilitation scripts, interactive exercises, reflection points, facilitation guides, participant pre-read materials, work booklets and post-read materials. The workshops were successfully rolled out globally, receiving excellent adoption and feedback across all territories.

Impact

The workshops were praised for significantly enhancing global engagement and consistency in training, resulting in positive feedback and widespread adoption across all territories. This initiative fostered a unified understanding and implementation of key strategies throughout the organization.

At a glance

• 1,800+ associates reached
• 90-minute interactive workshop
• 1 “workshop in a box”, delivered worldwide by ambassadors
• Presentation slides with facilitation scripts
• Interactive exercises and reflection points
• Participant pre-read, work booklets and post-read materials